FAQ - SMESS | Smart Messaging Platform

API & Integration

How do I get API credentials?

After successful registration, you receive your API Key and Client ID via email immediately. You can also find them in your dashboard under API Settings. Your trial account is automatically activated with 100 free messages.

Which programming languages are supported?

Our REST API works with any programming language that supports HTTP requests. We provide code examples for PHP, Python, JavaScript (Node.js), Java, and cURL in our API Documentation.

How do I send my first message?

Use the /api/send_message endpoint with your API credentials. Our comprehensive API Documentation includes step-by-step examples and code snippets for all supported languages.

Getting Started

What is SMESS?

SMESS is a Smart Messaging Platform that provides APIs for multiple communication methods. Currently available: Email and WhatsApp API integration. Coming soon: SMS, social media management with automation using Canva and AI tools like Gemini to create posts after understanding your website and business needs.

How do I sign up?

Click the "Get Started" button on our homepage. Choose between our Trial (100 free messages) or Pro plan, fill in your information, and you'll receive your API credentials instantly.

Is there a free trial?

Yes! New users get 100 free messages to test our platform. No credit card required for the trial.

Messaging & Delivery

What is the message delivery rate?

We maintain 99%+ delivery rates. Messages are delivered within 10-15 seconds on average, depending on network conditions.

Can I send media files?

Yes! Pro users can send images, PDFs, videos, and other media attachments.

Are there sending limits?

Trial users can send 100 messages total. Pro users have rate limits based on WhatsApp guidelines - approximately 100 messages per day per connection for new numbers, increasing with good usage history.

Pricing & Plans

What are the pricing plans?

We offer two plans: Trial (100 free messages for 30 days) and Pro ($19/month for 500 messages, with pay-as-you-go for additional messages at $0.03 per message). No hidden fees.

How do I upgrade from Trial to Pro?

Log into your dashboard and click "Upgrade to Pro". You can add credits via Hubtel payment gateway (supports Ghana Mobile Money and Visa/Mastercard). Additional payment methods coming soon: ExpressPay GH.

Do credits expire?

No, your message credits never expire. Use them at your own pace.

Support & Troubleshooting

How do I get technical support?

Contact us via our Contact Form on the homepage, email support@smess.io, or check our comprehensive API Documentation. Pro users receive priority support with faster response times.

What if my messages fail to send?

Check your API logs in the dashboard. Common issues include invalid phone numbers, inactive WhatsApp connection, or insufficient credits.

How do I report a bug?

Email support@smess.io with details about the issue, steps to reproduce, and any error messages. Include your ticket number for tracking.

WhatsApp Connection

Do I need my own WhatsApp Business account?

No! We provide managed WhatsApp connections. Simply connect through our platform and start sending.

Can I use my existing WhatsApp number?

We recommend using a dedicated business number for API messaging to avoid account restrictions.

How do I connect WhatsApp?

In your dashboard, go to WhatsApp Connections, click "Add New Connection", scan the QR code with WhatsApp, and you're ready!

Frequently Asked Questions